FREE tracked delivery over £75 
Our Delivery and Returns information covers everything you need to know about Pink & Posh dispatch times, UK delivery options, Royal Mail tracking, Special Delivery and returns. Please see the information below to help you choose the most suitable delivery service and find answers to common delivery questions.
Dispatch Times
Most Pink & Posh orders are dispatched within 24–48 hours, Monday to Friday, using the delivery service selected at checkout.
As many of our products are personalised and made to order, larger or more complex orders may take a little longer to prepare.
Orders are not dispatched on weekends or UK Bank Holidays. Please remember that delivery times begin from the date your order is dispatched, not from the date your order is placed.
UK Delivery
We offer a choice of Royal Mail delivery services at checkout.
With the exception of Special Delivery, our delivery charges are flat rates. This means that adding more cards to your order will not increase the delivery charge.
UK orders over £75 qualify for FREE Royal Mail Tracked 48 delivery.
| DELIVERY OPTION | DETAILS | PRICE |
|---|---|---|
| Royal Mail Tracked 48 | Delivery estimated 2-4 working days | £3.95 |
| Royal Mail Tracked 24 | Delivery estimated 1-2 working days | £4.20 |
| Royal Mail Special Delivery | Delivery next working day | £11.50+ |
FREE Delivery on Orders Over £75
Spend £75 or more in a single order and you can select FREE Royal Mail Tracked 48 delivery within the UK.
Once the value of your shopping bag reaches £75, the free delivery option will automatically become available for you to select at checkout.
Royal Mail Tracked 24 & Tracked 48
Once your order has been dispatched, you will receive tracking information so you can follow its progress.
Royal Mail Tracked 24
Royal Mail aims to deliver Tracked 24 items within 1 working day after dispatch. Please note that Tracked 24 is not a guaranteed next-day delivery service and occasionally delivery can take longer.
Royal Mail Tracked 48
Royal Mail aims to deliver Tracked 48 items within 2–3 working days after dispatch. This is also an estimated delivery time and is not guaranteed.
Our 24–48 hour dispatch time is separate from Royal Mail’s delivery time. We will always prepare and dispatch your order as quickly as possible, but once your parcel has been handed to Royal Mail, occasional delays can occur that are outside our control.
UK Special Delivery
Need your order urgently? Royal Mail Special Delivery is available for eligible UK orders.
If ordered Monday to Friday by 1pm and Special Delivery is selected at checkout, your order will be dispatched the same working day for delivery the next working day.
Orders placed after 1pm will be dispatched the following working day. Orders placed over the weekend with Special Delivery selected will be dispatched on Monday for delivery on Tuesday, excluding Bank Holidays.
Royal Mail Special Delivery may require a signature on arrival. If nobody is available to accept your parcel, Royal Mail will provide information about arranging redelivery or collection.
Where Is My Order?
Once your order has been dispatched, you will receive an email containing your Royal Mail tracking information. You can use this to check the latest progress of your delivery.
Please remember that Tracked 24 and Tracked 48 are estimated delivery services and are not guaranteed to arrive within a specific timeframe. Occasionally Royal Mail may experience delays, particularly during busy periods.
If your tracking shows that your parcel is still making its way through the Royal Mail network, please allow a little additional time for delivery.
If your order appears to be significantly delayed, or your tracking information has not updated for several days, please contact us at customerservice@pinkandposh.co.uk with your order number and we will be happy to help.
International Delivery
Unfortunately, we currently deliver within the UK only and are unable to accept orders for international delivery.
Christmas Deliveries
Christmas is an exceptionally busy time for postal services and deliveries can occasionally take longer than usual.
The delivery times shown on our website are estimates and, with the exception of guaranteed services where applicable, should not be treated as guaranteed arrival dates.
If your order is required for a particular date, we recommend ordering as early as possible and selecting the most appropriate delivery service at checkout.
Returns & Exchanges
We want you to be delighted with your Pink & Posh order. Our personalised products are carefully made to order, and we take great care when preparing each item.
If there is a problem with your order, or you would like to request a return, please email us at customerservice@pinkandposh.co.uk.
Please include your order number, name and address, together with details of the reason for your return or the problem with your order. We will then advise you of the next steps.
Where a refund has been agreed, we aim to process it within 3 working days of receiving the returned item. Refunds will normally be made to the original payment method. Where appropriate, we may arrange a replacement instead.
