Support / FAQ

At present, our personalisation system supports standard English letters, numbers and punctuation only.

Please do not use emojis, accented letters, special symbols or other unsupported characters, as these may appear correctly on the on-screen preview but may not print correctly on your finished item.

Unsupported characters may print as a question mark or small box.

If you’re unsure whether a particular character can be used, please contact us before placing your order and we’ll be happy to advise.

Please enter your personalisation exactly as you would like it to appear on your finished item, including the use of capital and lowercase letters.

For example, if you would like the name to appear as Charlotte, please enter Charlotte rather than CHARLOTTE.

If you enter all of your personalisation in capital letters, we cannot always tell which letters you intended to be capitalised.

Please check your spelling, punctuation and use of capital letters carefully before placing your order, as we will use the personalisation details you provide when creating your item.

Yes. Our cards are fully customisable with your own wording.

You can change the greeting, name, age, relationship, anniversary year or occasion shown on the example card. Simply enter the wording you would like in the STEP 1 Personalisation box.

The wording shown on our example cards is there to demonstrate what the design can look like — you do not have to use the same wording.

Your personalisation will be added using the same font style and a similar layout to the example shown, with our designers adjusting the positioning where necessary to make your wording look its best.

The font used on the front of the card cannot be changed.

Your personalisation will be added using the same font style shown on the example card, so your finished card will have the same overall look and feel as the design you have chosen.

When adding a personalised message to the inside insert, you will have a choice of available fonts and font sizes.

Yes. All of our cards include a white insert, which can be personalised with your own message at no additional cost.

You can add a message to the left side, right side, or both sides of the insert, or simply leave the insert blank if you would prefer to write your own message by hand.

When adding your insert message, you will also be able to choose from the available font styles and font sizes.

Your on-screen preview will show you how your message will appear, so please check your spelling, punctuation and wording carefully before placing your order.

Our usual dispatch time is 1–2 working days (Monday–Friday).

If you place your order before 1pm Monday–Friday and select Royal Mail Special Delivery, your order will be prioritised for same-day dispatch.

Orders placed after 1pm, at weekends or on Bank Holidays will be processed from the next working day.

During particularly busy periods, personalised orders may occasionally take a little longer to prepare. Once your order has been dispatched, you will receive a dispatch confirmation, followed by your Royal Mail tracking information.

Yes. If you need your card urgently, we offer Royal Mail Special Delivery at checkout.

Orders placed before 1pm Monday–Friday with Special Delivery are prioritised for same-day dispatch and will be sent using Royal Mail’s guaranteed next-working-day delivery service.

Orders placed after 1pm will normally be processed on the next working day.

If you have just missed the 1pm cut-off and your order is particularly urgent, please contact us before ordering. We cannot guarantee that we will be able to accommodate a late order, but we will always help where possible.

Please note: Weekends and Bank Holidays can affect dispatch and delivery times.

Royal Mail Special Delivery provides guaranteed next-working-day delivery from the date your order is dispatched. It does not mean next-day delivery from the date the order is placed.

Orders placed over the weekend will be processed from the next working day.

For example, if you place an order on Saturday or Sunday, processing will begin on Monday (excluding Bank Holidays). Once dispatched using Special Delivery, your order will then be delivered on the next working day.

If you need your card for a particular date, we recommend allowing enough time for your personalised card to be made as well as delivered.

This also makes an important distinction that I think should be consistent across the whole website:

Special Delivery = next working day from DISPATCH, not next working day from ORDERING.

Yes. We offer FREE standard UK delivery when you spend £75 or more in a single order.

The free delivery option will be automatically available at checkout once your order qualifies.

If you require a faster delivery service, you can select an alternative postage option at checkout, where available.

Unfortunately, we are unable to provide a preview or proof of the front of your personalised card before it is made and dispatched.

Your card will be created using the wording you enter in the STEP 1 Personalisation box. Our designers will arrange your wording using the same font style and a similar layout to the example card shown, adjusting the positioning where necessary to make your personalisation look its best.

Please check all names, dates, ages, spelling and wording carefully before placing your order, as your card will be created using the information you provide.

Yes. Every card includes a presentation envelope, ready for you to give or send to the recipient.

Your card and envelope are carefully packaged to help protect them during delivery. Individual cards are normally sent in protective board-backed packaging, while larger or multiple-card orders may be dispatched in a cardboard box.

We take care when packing every order to ensure your cards arrive in excellent condition.

Yes. Many of our card designs can be adapted for a different occasion simply by changing the wording.

For example, if you love the design of one of our anniversary cards but would like it for a birthday, you can personalise the wording to suit. The same applies to relationships, ages, anniversary years, names and greetings.

Simply choose the design you love and enter the wording you would like in the STEP 1 Personalisation box.

If you’re unsure whether a particular design can be adapted for your occasion, please contact us and we’ll be happy to advise.

All of our cards are sent using Royal Mail tracked delivery services, with a choice of Tracked 24, Tracked 48 or Special Delivery available at checkout.

Your card and presentation envelope will be carefully packed in protective packaging to help ensure they arrive in excellent condition.

Once Royal Mail has scanned your parcel into their system, your tracking information will be sent directly to your email address, allowing you to follow its journey.

Our personalised cards are available in three sizes:

Square – 150 × 150mm
A5 – 210 × 150mm
A4 – 297 × 210mm

Simply select your preferred card size when ordering.

All of our cards are printed on thick 310gsm natural white card and are finished with a 150gsm quality natural white insert and presentation envelope.

Unfortunately, we are unable to create one-off bespoke card designs from scratch.

However, our existing card designs are highly customisable. You can choose a design you love and personalise the wording, name, age, relationship or occasion, and many designs also have colour options available.

If you’re unsure whether one of our existing designs can be adapted for what you need, please contact us and we’ll be happy to advise.

If you have made a mistake or need to change your personalisation, please contact us as soon as possible with your order number and the exact amendment required.

As we process personalised orders promptly, your card may already have entered production. If your order has not yet been made, we will be happy to amend the details for you.

Unfortunately, once your personalised item has been made or dispatched, we are unable to make any changes.

We recommend checking all names, dates, ages, spelling and wording carefully before completing your order.

If you need help with an existing order, please contact us by email or through our website live chat.

When contacting us, please include your order number so we can locate your order and help you as quickly as possible.

For any changes to personalisation, please provide the exact amendment required in writing. This helps us avoid any misunderstandings when making your personalised item.

We aim to respond to enquiries as quickly as possible during our working hours.

We accept all major credit and debit cards, along with PayPal and any other payment options displayed at checkout.

All payments are processed securely through our trusted payment providers. Pink & Posh does not receive or store your full credit or debit card details.

The payment methods currently available to you will be shown when you proceed to checkout.

Please check all names, dates, ages, spelling and wording carefully before completing your order.

Your personalised item will be created using the information you provide when ordering, so we cannot be responsible for spelling or wording errors submitted to us.

If you notice a mistake after placing your order, please contact us as soon as possible with your order number and the correct wording. If your item has not yet been made, we will do our best to amend it for you.

Once your personalised item has been made or dispatched, unfortunately we are unable to make changes.

Yes. We can send your personalised card directly to the recipient, saving you the need to receive it and post it on yourself.

Simply select the “Send Direct to Recipient” option when ordering and make sure you enter the recipient’s delivery address.

If you are ordering several cards that need to be sent to different addresses, please place a separate order for each recipient so that the correct delivery address and postage can be applied to each card.

If the card is being sent directly to the recipient, we recommend adding your personalised message and who the card is from to the inside insert.

We take great care when creating and packing every Pink & Posh order and want you to be completely happy with your purchase.

If your item arrives damaged, faulty, incorrect or there has been an error with your order, please contact us as soon as possible and we’ll be happy to help.

Please provide your order number, a brief description of the problem and, where applicable, a photograph showing the issue. This will help us resolve the problem as quickly as possible.

Depending on the circumstances, we may offer a replacement, refund or another suitable solution.

As many of our products are made and personalised especially for you, personalised items cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as ordered.

For full information about cancellations, returns and refunds, please see our Returns & Refunds Policy.

Yes. You can order multiple cards with different names, ages, relationships or wording.

Please add each personalised card to your basket separately, entering the personalisation required for that particular card before adding the next one.

If the cards are all being delivered to the same address, they can be purchased together in one order.

If you would like cards sent directly to different recipients at different addresses, please place a separate order for each delivery address so that the correct postage and delivery details can be applied.